Shipping
Orders are carefully packed and dispatched after production and quality checks.
Replacements
Damaged, defective or incorrect products are eligible for replacement after verification.
Returns
Since artworks are made-to-order, general returns are not accepted.
Detailed Policy Information
Please review the details below for shipping timelines, replacement eligibility, cancellations, refunds and custom artwork orders.
Every InkSmithCo artwork is made, checked, packed and shipped with care. Once your order is confirmed, it moves through production, quality inspection, protective packaging and dispatch.
Key points:
- Most orders are dispatched within 5–7 working days from order confirmation.
- Delivery usually takes 3–7 working days after dispatch, depending on your location.
- Tracking details are shared once the order has been handed over to the courier partner.
- Delivery timelines may vary due to product size, frame type, customisation, courier serviceability, holidays or unforeseen logistics delays.
- Shipping is already included in the product price. No separate standard shipping charge is added at checkout.
If your artwork arrives damaged, defective or incorrect, InkSmithCo will review the case and arrange a replacement after verification.
Please raise a request within 48 hours of delivery.
To raise a damage or replacement claim, please share:
- Order number
- Clear photos of the damaged product
- Photos of the outer packaging
- Photo of the shipping label
- Unboxing video, if available
Eligible for replacement:
- Artwork arrives damaged
- Frame is broken or cracked
- Print has a visible production defect
- Wrong artwork is delivered
- Wrong size or frame variant is delivered
- Product is unusable due to transit damage
Not eligible for replacement:
- Request raised after 48 hours of delivery
- Damage caused after delivery due to handling, installation or storage
- Product has been used, altered or incorrectly installed
- Minor colour variation due to screen/display differences
- Original packaging is discarded before verification
InkSmithCo artworks are made-to-order. Each piece is printed and finished especially after an order is placed. Because of this, we do not accept general returns.
Returns are not accepted for:
- Change of mind
- Wrong size ordered by the customer
- Change in room décor plan
- Preference for a different artwork after delivery
- Minor colour difference due to screen settings
- Incorrect address or contact details provided by the customer
Please check the artwork, size, frame option and delivery details carefully before placing your order.
Custom prints, personalized artworks, commissioned designs and customer-uploaded images are made specifically for you.
Because these products are created on request, custom orders:
- Cannot be returned
- Cannot be exchanged
- Cannot be cancelled once production has started
- Can only be replaced if damaged, defective or incorrectly produced
Before production, our team may contact you if the uploaded image quality is not suitable for premium printing.
Orders can be cancelled only if production has not started.
Once your artwork has entered printing, framing or finishing, cancellation may not be possible because material and production work would already be underway.
For cancellation requests, please contact us as soon as possible at:
hi@inksmithco.com
Refunds are applicable only in approved cases.
A refund may be processed if:
- Replacement is not possible
- Ordered product is unavailable
- Order is cancelled before production begins
- Refund is approved by the InkSmithCo support team after verification
Once approved, the refund will be processed to the original payment method.
Refund timelines may vary depending on your bank, card issuer, UPI provider or payment gateway.
For shipping, replacement, damage, cancellation or refund-related support, please email us at:
hi@inksmithco.com
Please include:
- Full name
- Order number
- Registered phone number or email ID
- Reason for the request
- Product photos and packaging photos, if applicable
Our team will review your request and share the next steps.
Important Packaging Note
Important Packaging Note
Please do not discard the original packaging until your artwork has been fully checked. For damage-related claims, packaging photos may be required to verify courier handling and transit damage.
